Feedback

Pioneer Generation Package, Merdeka Generation Package

• Pioneer Generation Package
• Merdeka Generation Package

Licensing of Healthcare Institutions / Services

• Private Hospital and Medical Clinics Act
• Healthcare Services Act

COVID-19 Vaccination

• About COVID-19 Vaccines
• Getting Vaccinated
• Overseas Vaccination Records and Travel
• Vaccine Recommendations
• Vaccine Recommendations Specific for Children
• Vaccine Injury Financial Assistance Programme for COVID-19 Vaccination (VIFAP)

Submitting Feedback on Vaccine Matters

Select the relevant form below:

Feedback Topics

Hospital/Polyclinic Matters

Step 2: Identify the relevant service provider to investigate and respond to you, in the interest of time.

• Change appointment date or request an earlier appointment
• Enquire about billing or financial matters, e.g. itemised billing or financial discrepancy
• Feedback on medical care management while being an inpatient or outpatient
• Feedback on service quality of medical staff, i.e. doctor, nurse, healthcare professional

Tip: Use the drop-down menu within the weblinks, to browse and select the relevant hospital/polyclinic.

a) National Healthcare Group* (NHG) and NHG Polyclinics

NHG: https://corp.nhg.com.sg/Pages/Feedback.aspx
NHG Polyclinics: https://www.nhgp.com.sg/about-us/Pages/Contact-Us.aspx

*Includes Tan Tock Seng Hospital, Institute of Mental Health and National
Skin Centre

b) National University Hospital (NUH) and NUH Polyclinics

NUH: https://www.nuh.com.sg/i-want-to/Pages/contact-NUH.aspx
National University Polyclinics: https://www.nup.com.sg/Pages/NUP%20Forms/Feedback-Form.aspx

c) SingHealth Hospitals and SingHealth Polyclinics

SingHealth: https://www.singhealth.com. sg/feedback
SingHealth Polyclinics: https://polyclinic.singhealth.com.sg/feedback

Regulatory and Compliance Matters

Step 2: Identify the specific organisation which can investigate and respond to your concerns.

1. Public healthcare safety issues: Select “Feedback / Enquiry from licensees related to Healthcare Services Act and subsidiary regulations” from the drop-down menu at the Feedback form below.
2. SMC: https://www.healthprofessionals.gov.sg/smc/information-for-public-patients/submitting-a-complaint
3. SNB: snb@spb.gov.sg
4. SDC: sdc@spb.gov.sg

Feedback Form Submission

Please select the relevant form/category below:

Updating of Per Capita Household Income (PCHI) Thresholds for MOH means-tested subsidy schemes and grants

As announced at Budget 2024, the Government will revise the monthly PCHI thresholds for MOH means-tested subsidy schemes and grants from 4Q 2024.

MOH provides means-tested subsidies and grants to support Singaporeans with the costs of healthcare and associated social support services, with higher subsidies extended to lower-income groups. Taking into consideration changes in household incomes, and the costs of healthcare and associated social support services, MOH will be revising the monthly PCHI thresholds for means-tested healthcare and associated social support schemes and services. These revisions aim to improve affordability and ensure that Singaporeans with greater needs receive continued support.